Branch County 911 dispatchers faced tower damage, power loss, and phone system failures during a tornado that killed three.

Many localities across the country are modernizing their 911 infrastructure, and Durango is among them. Durango Emergency Communications Director Kati Fox said at Tuesday’s City Council meeting that ...

Oneida County has introduced two new technology platforms at its 911 Dispatch Center to modernize emergency response and help residents more efficiently.

AI voice assistant Aurelian is helping 911 call centers handle non-emergency calls like noise complaints and lost wallets Aurelian is already live in over a dozen U.S. cities The AI aims to free up ...

The system uses a virtual assistant named Ava to instantly answer calls on its non-emergency line, which fields calls for ...

A new feature for Android phone users can provide 911 dispatchers with live video of an emergency as it unfolds. The new feature also allows dispatchers to walk the caller through CPR and other ...

Belmont County 911 dispatchers are answering calls a new way after the county implemented Next Generation 911 system that ...

This 911 call center never sleeps, fielding about 4,000 calls every day. In 2025 alone, the lines have lit up 2.1 million ...

People in Vernon County can now reach emergency dispatchers by text. It’s part of a new upgrade to the county’s “Next Generation 911” system — ...

The Putnam County Sheriff’s Office is currently hiring 911 emergency dispatchers to join its communications team.