Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

In the communications business, the artificial intelligence wars are on. As an analyst, I tend to focus on market transitions as that’s when significant share change happens. When the cloud first came ...

Countless companies rely on Cisco solutions for critical operations, from powering factory robots to providing patients with lifesaving care. So when a sales order needs expediting, or a technical ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it expands ...

In the clearest sign to date about the blurry line between a communications service provider and a customer service software firm, Cisco today announced a sweeping reform of its Unified Contact Center ...

Dubai, UAE – As the customer experience landscape rapidly evolves, Cisco today unveils how organizations in the UAE and beyond are leveraging AI to deliver proactive, personalized, and efficient ...

Liberty Global, the communications services provider (CSP) behind the Virgin Media brand, has kicked off the first stage of a major project to transform its customer service experience in an attempt ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human ...

Cisco this week unveiled software designed to let companies track customers and prospects on social media networks like Twitter, Facebook, blogs and other public forums and sites. Facebook is fastest ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Cisco Systems is creating a new customer service group that ...

(MENAFN- Mid-East Info) Empowering UAE businesses to deliver proactive, efficient, and high-impact customer experiences Dubai, UAE – September 2, 2025 – As the customer experience landscape rapidly ...