Mitel acquired Toshiba’s business phone systems in 2017, and access to the communication giant’s products and services has only strengthened the Canadian company’s reach into the worlds of both PBX ...

After beefing up its contact center organization in 2015, Mitel launches this year with its latest release of MiContact Center Business. It's been 14 months since I last wrote about Mitel's contact ...

Mitel CX is an all-in-one, AI-assisted customer experience management platform designed to enhance customer engagement across all levels of an organization, from frontline staff to back-office ...

Mitel has placed a big bet on voice and UC virtualization as it looks to make a comeback in the channel, and a big part of that is its strategic relationship with VMware. The two companies deepened ...

I woke this morning to news of a Bloomberg report that Mitel has made Avaya an offer to create a combined company worth more than $5 billion (see related No Jitter post). One of my first thoughts was ...

Mitel is paying approximately $20 million for Ottawa-based prairieFyre, which has been the OEM for the bulk of Mitel's contact center suite for the past 15 years, the companies told CRN Monday. Mitel ...

Contact centres that want to take advantage of virtual desktop technology have another option from a unified communications company. Mitel Networks said Monday it has integrated its Contact Centre ...

Mitel has announced the release of its Mitel AnyWare Cloud Contact Center solution as the latest addition to the company’s suite of cloud-based products. Mitel’s contact center solution is targeted to ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced it has been positioned as a Leader in the Aragon Research Globe™ reports for both Intelligent ...

Burnaby, British Columbia - Mitel, a leading provider of IP communications solutions, today announced that SynchroSERV, Bentall Capital's Tenant Service Contact Center also known as ClikFIX, has ...

Mitel CX honored for improving customer service technology and improving the customer experience Mitel CX is an all-in-one, AI-assisted customer experience management platform designed to enhance ...