Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

The IT services industry has come a long way in the last three decades due to three core change factors. First, technology has advanced from legacy mainframe systems to cutting-edge, cloud-enabled ...

Get the latest federal technology news delivered to your inbox. As American society grows increasingly reliant on digital platforms, the U.S. federal government is working to modernize its own legacy ...

FREMONT, Calif.--(BUSINESS WIRE)--ZPE Systems’ Services Delivery Platform is IT’s ‘easy’ button for delivering instant business value. Instead of deploying dedicated NGFW hardware and Intel ® NUCs, ...

New Software for Automated IT Governance Analysis, Advanced Network Problem Management, and IT Process Automation Help Middle East-Based Enterprises and Service Providers Automate Data Center ...