Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Let’s cut right to the chase. The importance of live chat cannot be overstated as witnessed by the results of a study by Zendesk, which revealed 92% customers feel satisfied when they use the live ...

Facebook Messenger will soon have more bots. According to a leaked slide deck, the company will announce a bot platform for its chat service at next week’s F8 conference. According to TechCrunch, ...